What is Goldbely?
Goldbely is a curated marketplace of great gourmet food and gifts.
How does Goldbely pick the products that are featured on the site?
The Goldbely selection is curated by our staff. We are always open to trying new products, so feel free to email us recommendations at firstname.lastname@example.org.
Product & Service Availability
The Goldbely site contains merchandise inventory information. This information can be used to estimate the likelihood that an item will be shipped immediately after you place your order. Unfortunately, Goldbely cannot guarantee that an item listed as “in stock” will actually ship right away, as inventory can change significantly from day to day. In rare cases, a product or service offering may be in stock when a customer places the order, and sold out by the time Goldbely attempts to process the order. Should this happen, Goldbely will notify you by email. Service offerings that are out of stock generally are no longer available. If Goldbely determines that a product or service you wish to purchase is no longer available, the item will be cancelled from your order. Goldbely will notify you by email and delete the item from the site.
I'd like to recommend a product that would be perfect for Goldbely. How do I get in touch?
The Goldbely sourcing team is constantly at work discovering exceptional products and ingredients to share with you, but we are always interested in uncovering hidden gems. Email email@example.com to share your ideas. Thanks for your help!
How is sales tax calculated
The sales tax quoted at time of checkout is only an estimate. The final total sales tax will be reflected on your invoice and will include state and local taxes, as well as any applicable rebates or fees.
What is your Return Policy?
All items are final sale. If an item arrives damaged or spoiled, our Customer Service team will work with you to determine an appropriate solution. Please refer to the product detail page for specific information regarding the Return Policy for each item.
My non-returnable item is damaged. What do I do?
Contact our customer care team by sending an email to firstname.lastname@example.org. Please have your order number, the name of the product, the date of purchase, and tell us about the damage or defect. We always try to resolve the situation quickly.
How long will it take to receive a shipment?
Goldbely items are shipped directly from each purveyor, and delivery timelines can vary from item to item. Perishable items are likely to ship in a shorter time frame, and some vendors do not ship between Thursday and Sunday. Please refer to the product details page when you place your order for estimated delivery dates. Many merchants will email a tracking number when your order ships. This tracking number will allow you to check the delivery status of your order.
Does Goldbely ship overseas?
At the moment, we ship to the United States only. We cannot ship to PO Boxes.
How can I track my order?
You will receive a confirmation email once your order has been received. Many merchants will email a shipment tracking number after your order has shipped. If you've purchased items from more than one purveyor, you may receive individual shipment confirmations and tracking numbers from each purveyor/each shipment of items. For your security reasons, only a sales record of your transaction is kept on Goldbely; your credit card details are not held on the site.
What are Goldbely's shipping rates?
Shipping charges vary depending on the item being shipped, the speed of delivery required, and the number of merchants you are ordering from. Please refer to the product detail page for the shipping rate of each merchant.
How are perishable goods packed and shipped?
This info is available as part of the product details, and therefore specific to the product itself.
Is a signature required for perishable item delivery?
No. Carriers typically make 3 delivery attempts before the product is returned. An estimated delivery timeframe is presented on the product detail page. Please plan accordingly to be sure you receive the best quality product.
How can I provide feedback?
Have a suggestion, comment or general feedback? Please send an email to email@example.com to let us know how we're doing!